“The crew did a great job on the floors. They look better than when they were brand new. The matte finish was a great choice! We’re glad we found Duane’s and would highly recommend your company. ”
“In the autumn of 2021, I had some home renovations done, including sanding and refinishing my hardwood floors in every room of the house. For this particular project, I was referred to the crew at Duane’s Floor Service by someone in my neighborhood who had worked with them before and was very satisfied with the results. I knew I was in good hands from the moment the estimator arrived and walked me through the entire process, from the sanding to the staining to the coating, and I appreciated how transparent and knowledgeable he was as I was asking him questions about this project. The estimator passed his notes along to Neva Gullickson, one of the main folks art Duane’s, who was also very courteous, knowledgeable, and certainly patient with me as I asked lots of questions and even struggled to make certain decisions, even changing my mind from time to time. She had lots of other projects to worry about, not just mine, but she took the time and made the effort to help me figure out what I want, not just at the beginning during the estimate process, but throughout as timelines changed with other contractors I was working with on other projects. Then I met Moe, who was the project supervisor, on the first day of work, and he was awesome. Also very knowledgeable, very courteous and professional, and so very friendly. They were scheduled to be in my home for about 5 days. Prior to their arrival, because I knew there would be a lot of noise from the floor sanders, dust, and heavy checmical smells from the polyurethane, I booked a hotel and vacated the house for that entire week. The reason I felt comfortable being out of the house was because this family business made me so comfortable whenever I spoke to them, I trusted them to do the right thing, and I trusted them to communicate with me if there were issues, or even if I just wanted to see pictures of their progress, which they gladly provided. This is huge. Homeowners go through a lot of stress during any home improvement project, especially one of this magnitude, and they were so good at alleviating that stress at all times. Customer service is huge, and they nailed it. And then I saw the finished product and nearly fell over...this floor did not only appear to be refinished….it appeared brand new! It was so immaculate I literally thought they replaced it with a new floor. They didn’t...but it looked that spectacular. Shiny, excellent, and like I was in a new house. Wonderful job!! I would absolutely recommend this crew for any flooring work because they turned my floors into something I would expect to see in a much nicer house than my own, and they did it at a very reasonable price, and with such wonderful attitudes and pleasant demeanors. Thank you for everything!!”
“Just wanted to thank you for the beautiful job on my floors. They are absolutely flawless. It’s not very often that you see such quality workmanship today. Keep up the good work!”
“I had to write to thank you for such a wonderful job of putting wood floors in our townhouse. They look so rich and warm in the color you stained them. It’s amazing what a transformation has happened with new floors. ”
“Nice job - Thank you! Your people were polite, accommodating, and were disruptive as little as possible which we really appreciated”
“You did a very nice job of refinishing my floors. I got the color that other companies said I would never get. Thank you so much!”
“Thank you for the beautiful floors! We’re really pleased and enjoy them. We were also so pleased with the good service of all your employees. ”
“I want to thank you for the wonderful job that your guys did installing the hardwood floors at our home. They showed such painstaking care and pride in their work that I was amazed at how well the job was done. I have already recommended you to my clients and friends.”
“The floors are beautiful! I don’t want to cover any of it. Your team was easy to work with and very efficient!”
“It was again a pleasure working with you. We all love the new floors and the kitchen looks brand new!”
“My newly finished floors are beautiful. I’m so pleased with the result. I was so impressed by the professionalism and courtesy of you men who worked here. Thanks for a great job!”
“I wanted to thank everyone involved for a great job on our hardwood floors. they look better than ever imagined. Everyone involved was friendly, professional and hardworking. The whole experience was enjoyable and the job was completed on schedule. ”
“Thank you for working us into your schedule even when ours kept changing. We love our floors and think that you are a great group of people. ”
